When an email cannot be delivered

You are notified when a customer email cannot reach the customer, so nothing fails quietly.

Before you send

If an address is already known not to reach the customer, for example it bounced or the customer opted out earlier, the Email customer window tells you as soon as you open it and asks you to correct the address before sending. This stops a message going nowhere.

What you will see

You get a notification when:

• there is no email address on file for the customer,
• the address looks invalid, or
• an email bounces or is reported as spam.

The notification goes to the salesperson on the vehicle if there is one, otherwise to the people watching the vehicle, otherwise to your admins and managers.

Fixing it

Open the vehicle, use Email customer, and correct the address right there. A small typo, such as a missing letter in the name, is enough to stop delivery, so it is worth a careful look. Once the corrected address is saved you can send the email. You can also see the status of past emails, including any that could not be sent, in the vehicle's email history.